Services

Each engagement includes clear SLAs, monthly reporting, and a tailored onboarding plan.

Managed IT

Proactive support and lifecycle management to keep users productive and systems healthy.

• Desktop & End-User Support — 90% of users report improved productivity with effective support.
• First-Contact Resolution — 70% of support queries resolved on first contact.
• Satisfaction — 80% customer satisfaction on IT support services.
• Cost Savings — up to $50,000/year saved with proactive IT management.

Suggested SLA

• L1 P1: response < 15 min; target < 2h
• L2 P1: response < 30 min; target < 4h
• L3/P0 security: immediate bridge, hourly updates

Cybersecurity & Incident Response

Aligned to NIST practices with strong identity, access, and backup discipline.

• User Access — establish strict controls on permissions and access levels.
• Security Audits — perform regular audits to identify and resolve vulnerabilities.
• MFA — implement multi-factor authentication to harden accounts.
• Password Policies — enforce strong password standards.

Posture & IR

• EDR/AV with alerting
• Backups with quarterly restore tests
• IR runbooks & table-top exercises

Cloud Migration

Microsoft 365, Azure/AWS, and file server modernization mapped to identity & policy.

• Security — implement advanced controls to safeguard your data.
• Scalability — scale resources quickly based on business demand.
• Backup — ensure integrity with secure cloud backups.
• Collaboration — enable seamless teamwork with cloud tools.

Onboarding (example)

• Week 1: discovery & priorities
• Week 2–3: pilot & quick wins
• Week 4+: org-wide rollout & cost review

Data Center Colocation

Secure, monitored hosting for critical hardware with 24/7 remote hands.

• Dedicated rack space & connectivity
• Physical & cyber security baseline
• 24/7 monitoring & alerting
• Capacity planning & transparent reporting

Outcomes

• Measured uptime targets (e.g., 99.95%)
• Reduced MTTR on critical incidents
• Clear audit trails

End-user support & onboarding

Modern calling with routing, voicemail-to-email, and video options for distributed teams.

• Call routing & IVR
• Voicemail transcription & email
• Softphones & desk phones
• Reporting & quality reviews

Integrations

• Microsoft 365 / Teams
• CRM call logging (where suitable)

IT Procurement

What we handle

• Device sourcing (laptops, desktops, monitors, docks, accessories)
• Licensing (M365, AV/EDR, backup, MDM) & renewals calendar
• Standard catalogs & preferred vendors for faster approvals
• Asset tagging, imaging, and kitting for rollouts

Governance & tracking

• Inventory with QR/serial tracking, integration MDM
• Warranty & lifecycle management (RMA included)
• Quarterly spend reports & cost-optimization suggestions
• Secure disposal & data sanitization (certified)

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